F.A.Q
Can I buy a canvas
in a different size?
Yes, if you would like
a canvas making up in a different size to those listed
in the size options boxes, this can be arranged.
Please contact us with the size
you require.
Do I Need a PayPal Account to use Didgi Widgi?
No, you
can order online using most major credit or debit cards. Payments
are made via PayPal
and you
do not need to set up a PayPal account. If you do have a PayPal account you
can of course choose to use this to pay for your art.
What is Gallery Wrapping?
Gallery wrapping is the method used when stretching a canvas
print so that it wraps around the sides of stretcher bars
(frame).
All of the canvas art on didgi widgi is gallery
wrapped on 1½" stretcher bars (apart from contemporary
section wrapped on 3/4" aee photo) and has mirrored
edges (see photo) . To complete this process we carefully
tuck in and fold each corner ensuring no unsightly edges
can be seen. We then neatly secure the canvas to the back
of the frame hiding all the fixings. Finally, we put stretcher
wedges into all four corners to ensure the canvas is wrapped
as tight as possible over the stretcher bars.
What Materials Do You Use and Will My Print Last?
We use only the finest possible canvas, and museum quality
stretcher bars for all of our canvas prints and this is complemented
by HP Vivera Pigment based colour and lightfast inks, which
are guaranteed fade resistant for a minimum of 200 years.
This means all of our canvas prints will outlast our customers!
We also coat each canvas with a layer of varnish which
helps prevent marking/scratching, your canvas then becomes
waterproof so basically you can wipe the print with a cloth
either dry or damp without fear of damaging it and it also
provides an additional UV barrier protection.
What kind of wood do you use for your stretcher bars?
We use 1½" and 3/4" (contemporary section) Museum Quality
Artists Stretcher Bars which are made of the finest quality
kiln dried fir wood. Each stretcher bar has a rounded back
edge which is designed to ensure that there can be no ghost
impressions on the canvas.
Once I Get My Print, How Do I Hang It?
We supply hanging kits with all of our prints so putting
them up on the wall is as easy as banging in a picture hook.
No more messing around with screws and drills! The unique
design of the CWH Canvas Hanger included in the kit, incorporates
a cut-out which allows the print to be hung on a standard
2 pin picture hook (also supplied). Using these hangers ensures
that the finished print is 'pulled' flush to the wall and
results in a very secure fixing with minimum fuss.
How long until I can expect my canvas to arrive? How long will it take
for my canvas to arrive?
Please allow 7 - 10 days for your canvas art to be delivered.
If you are not in, the courier will leave a card. If you
receive a card please contact the
courier company in the first instance. Deliveries can arrive
at anytime between 9am - 5.30pm, so if you are not in during
the day it may be easier to arrange the delivery to be made
to your work address.
Will the colours I see on screen be the same as the finished canvas?
We cannot guarantee this as individual monitor settings can
vary. If there is a particular colour match you need please
contact us for more information (you will need either a pantone
or a colour swatch to post to us, please contact us
for further details).
How much is delivery?
Please see our shipping and delivery page.
What if I don't like my canvas print when it arrives?
If for ANY reason you are not 100% satisfied with your canvas
art print then you can return all goods (except custom sized
products not listed on our web site) and receive a refund,
if you do so within 7 days from the date of delivery. Returns
will not be accepted later than 14 days from receipt. Please
read our Terms and Conditions.
The cost of returning any items to Didgi Widgi is your responsibility.
We strongly recommend any returns are sent via recorded postal
delivery.
This 14-Day Guarantee gives yourself, family and friends
plenty of time to check your canvas art print to ensure it's
totally suitable for your home. If for any reason you decide
to return or exchange your art, just contact us.
Is there a contact telephone number I can call?
You can contact us
on +44 (0)1274
879282 during office
hours which are Monday-Friday 9am
- 5:00pm.
If you didn't find the answer to your
question on this page, please contact
us by email or phone and we will get back
to you.
